26-02-2026 11:33 AM - last edited on 26-02-2026 01:36 PM by Michael_D

i have isue with my device why sim provider locked i want replace my device
[Mod edit - image rejected as showing device IMEI]
Solved! See the answer below or view the solution in context.
26-02-2026 01:39 PM
Hi @ali328
Thanks for coming to the community.
You won't need to have a replacement device if the phone is locked.
If your phone is locked to EE, you can request to unlock it online. You can see how to do this on our How do I unlock an EE device to use with another network help page.
Michael
26-02-2026 01:39 PM
Hi @ali328
Thanks for coming to the community.
You won't need to have a replacement device if the phone is locked.
If your phone is locked to EE, you can request to unlock it online. You can see how to do this on our How do I unlock an EE device to use with another network help page.
Michael