put new sim card in phone says contact service provider

[PatrickPerrott]

i have vintage Motorola razr v3i that used to be on orange network so i assumed since orange and t moblie formed ee i could put ee sim car in however once the sim card is in the phone it says contact servic provider

[Schockwave · Accepted solution]

Hello @PatrickPerrott ,

Welcome to the community,

It looks like your phone is locked to Orange and would need an unlock code , not sure whether EE can do that for you, as it is an old phone, you could try looking online or going to a store to get it unlocked, before your EE SIM card will work.

[Leanne_T]

Hi there @PatrickPerrott 

Thanks for coming to the community. 

Our Unlock EE Device to Use with Another Network page has a link to our unlocking form. If this does not help, please give us a call and our tech guides will look into unlocking the device for you. 

Thanks 🙂

Leanne.