cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Network Provider Locked

ali328
Visitor

IMG_4318.png

 i have isue with my device why sim provider locked i want replace my device

[Mod edit - image rejected as showing device IMEI]

1 SOLUTION

Accepted Solutions
Michael_D
EE Community Support Team

Hi @ali328 

Thanks for coming to the community.

You won't need to have a replacement device if the phone is locked.

If your phone is locked to EE, you can request to unlock it online. You can see how to do this on our How do I unlock an EE device to use with another network help page. 

Michael

View solution in original post

1 REPLY 1
Michael_D
EE Community Support Team

Hi @ali328 

Thanks for coming to the community.

You won't need to have a replacement device if the phone is locked.

If your phone is locked to EE, you can request to unlock it online. You can see how to do this on our How do I unlock an EE device to use with another network help page. 

Michael