Forum Posts

Re: cancel contract

i paid of my iPad a few months ago, my iPhone 12 broke and now my iPhone 10 has just packed in too, it said i cant add another line but it wont let me remove the iPad, desperately need a new phone in the next few days. i'm thinking of leaving because...

Resolved! Lost mobile

Hi I have lost my mobile numberit’s on on pay as go please can you tell me how do I track it on find my iPhone as I don’t have any credit 

Cannot send text message on new iPhone

Hi,Recently bought a new iPhone SE 2022, and transferred my SIM to it. I can send text messages but cannot receive them, unless the other person is using an iPhone/iMessage. Strangely I do get replies to 150 from EE if text that number. Send & Receiv...

doughy by Visitor
  • 331 Views
  • 1 replies
  • 0 Helpful

No mobile data or incoming calls since ios16 update

Since I updated my iPhone XS two days ago my data connection has been very poor and now people trying to phone me are getting an error message that my phone is unavailable. I have restarted the phone and it is no better. The connection logo at the to...

iPhone 14 delivery

My new iPhone 14 is saying it’s with the courier as of 20 hours ago but I have not received a text or confirmation? I assumed it would be coming today . I had another iPhone 14 from a different network and that arrived at 7.20 am this morning via the...

Resolved! Apple Watch - cannot download esim

I have an Apple Watch and an iPhoneBoth were provided by EE - both have worked for many years.I went away on holiday - I took the phone and left the Watch.  During that time the charger failed on the Watch and the batter ran down.I put it back on cha...

Order dispatched email not received yet.

I ordered iphone 14 pro max few days back, i receive an order number but didn't get an email about the order being dispatched . And when i put my order number for tracking it doesn't work however the payment is already deducted from my account .@

Resolved! From 11 pro to 14 pro

I’ve been informed by EE that I won’t be needing a new SIM although I’ll be upgrading to a 5G phone. Won’t I need a 5G SIM?

abishop by Investigator
  • 608 Views
  • 5 replies
  • 1 Helpful

That’ll teach me to order online

Ordered my 14 Pro Max at 1pm on the 9th, followed the online process. I’ll be one of the lucky ones to get mine on the 16th I thought….call today to check as order number won’t track. Told my order took 2 days to register and I’ll have to wait at lea...

Unky_Si by Contributor
  • 438 Views
  • 4 replies
  • 7 Helpful

Order trace

Hi, i did an upgradtaion from iphone 12 to iphone 14 pro max. I got my order number as well but when i put that order number in the online order tracer it show a message that we can't show your order details. Why it is happening?