Apple Devices

Returns pack received but no phone

Hi I have recently upgraded online and chose the trade in option. My phone is currently being processed, but not yet received. I have received a returns pack, followed by a final reminder that if I don’t send my old phone back I will lose the discoun...

My phone came damaged

My iPhone 12 mini was delivered Monday after being delivered but not given to me for no I’d previously few days before had loads of messing about with extra charges and being refunded to not to only 4 days later notice and airline crack in the bottom...

New iPhone won't connect to cell service or internet. Help?

Recently got new iPhone SE (2nd version), set it up using the new SIM card sent to me. However, it won't connect to cell service or the internet, so is completely unusable. My old phone is still up and running and connected to everything. Is this why...

I just want a new phone without a sim plan

How can I just order a new phone on my existing account without having to sign up to a plan? 

No delivery updates and payment taken

I made on order for my iPhone 13 pro max on 4/03/2022 and had the upfront payment taken but I haven’t had an delivery updates , can you tell me how long it’s going to take 

Paid but no update

I have applied for iPhone 13 pro max and paid 100 pounds but I didn’t receive any confirmation or order reference number yet…..what should I do 

Cezar poha

Upgrade

It’s telling me I can upgrade my device but when I click to upgrade all I’m getting is ‘Well this is embarrassing.We’re sorry, something’s gone wrong at our end, you should be seeing some sparkly new phones right now.Try reloading the page or come ba...

Order confirmation

Hi My partner and I have ordered our upgrades on 28/2/22 (iPhone 13 and 13 pro), we have had conformation emails on the same date but neither of our emails have an order number. We were told the phones would be delivered on the 2/3/22 but we would re...