Apple Devices

Phone number

Ordered a phone wanting to keep same number but the SIM card came with a different number, any possible way to keep my old one? I’m already with EE.

Watch upgrade

Hi I am due to end my watch plan on 17th Jan. I have received a letter to say I can upgrade to a new plan or a sim only which is much cheaper. However, online it will not allow the option for sim only when reviewing the plan. I do not want to upgrade...

Terminate contract

Hi everyone I have paired Apple Watch with my phone as it is cellular but contract ended and still getting charged for it and I was wondering do I need to actually ring them to terminate the contract or is there a way to do it yourself online? thanks...

Ordered new decice

New phone

Hi, I ordered a new phone/contract with you and it came in the post today. I was wondering whether I could transfer my old number to my new phone? It was a sim only and my contract was paid off. The contact number is XXXXXXXX   [Mod edit: Please do n...

messages does not work

hello! for some reason, i cannot send messages or receive messages BUT it also takes my credit still, which i find VERY annoying. how do i fix both issues?

Hi

Hi

Apple watch

I am getting some difficulties connecting or pairing my my Apple watch

New iPhone SE unresponsive

My new iPhone SE 2022 which arrived yesterday is now unresponsive. Yes it has been charged & yes I have tried the power & home buttons (separately & together). What should I do?

Cellular Apple Watch brought through currys can’t get mobile data to work

Is anyone able to help, I brought a cellular Apple Watch through currys and trying to do the mobile data through the watch app but it’s not connecting?the options that appear are the same assuming it can only be £7 a month and can’t use my data etc f...