Watch says no data

[emloch]

When I joined pay monthly, it said I had watch data. However when I try to connect my watch it says I need to buy a plan. Any ideas?

[Alex_H]

Hi @emloch,

Welcome to the EE Community

Is it an All Rounder or Full Works plan that you have with us? Both of those plans do come with an unlimited watch data plan to use, but it does need to be activated.

If you currently have no data plan for your watch you would need to go through the setup process on the watch/watch app. Steps will differ for the watch model you have but it would usually be within Settings> Mobile data/plan> Setup mobile data or something similar.

If you have no watch plan currently it should take you to login to your EE online account to purchase your watch plan, if you are on one of those two plans with free data it should mention in the plan summary that it will be free. Once you purchase that plan and complete setup you should be able to connect via mobile data on the watch, independent from the phone.

You can find more detailed information on the help page here, hopefully this helps Add Mobile Data to Your Smartwatch | Watch Data Help | EE

Alex

[emloch]

Hi, it’s an essentials plus sim unlimited.I was told by the person who sold me the contract that I would get watch data.. I’ve tried the set up but I get this message.

[Alex_H · Accepted solution]

@emloch Apologies I missed the Essentials Plus off my last reply, but as long as it was taken after 29th August 2024 then an Essentials Plus plan comes with free watch data also. 

With that error you are getting please give us a call on 150 when you are able as one of our guides will need to check for anything restricting the plan being added and once whatever is currently stopping it is resolved you should be able to go back through setup and select the plan.

Alex

[emloch]

Hi, 

so after speaking to someone over the phone I can now get onto the purchase data page but I’m now getting error code 012 when I press buy