Apple Watch - Unable to add with new Full Works

[Spiers1]

I have just purchased the Full Works contract which now includes a smart watch plan.

Upon trying to setup my Apple Watch via the Watch app it displays error code 007 which means no additional lines are available on my account.

Phoned 150 and they couldn't set it up but upon asking other team members the answer was to transfer to billing and take a payment now so they could add a line.  Billing then told me that even if I paid early a new line would not be available on my account and they should never have transferred me to them.

I have even reset and unpaired the watch to dismiss this is the issue.

Please could anyone tell me how to fix the issue?

[Chris_B]

@Spiers1  Until you have been billed and paid that bill you can not add an additional lines to your account.   Even though you do get the watch data allowance for the watch because of the full works contract you are actually credit checked to have an additional line on your account. And you can not add additional lines until after the first payment has been processed.  You don’t pass the credit check until payment has been made.  

[Spiers1]

Thank you for you help in explaining the problem and the solution. 

[Spiers1]

I have just read that I still will not get the Apple Watch plan due to them putting a £50 deposit as I am a new customer.  Is it true I won’t have the watch plan for 6 months as I will cancel if that is true?

This is the following reply on hotel deals:-

You’re going to struggle to get the watch data. It’s a second line as far as the ordering system is concerned. And you were charged a deposit due to their credit scoring system which means you won’t qualify to add an extra line for either 4 or 6 months of on time bill payments.

[Chris_B]

@Spiers1  The £50 deposit is so roaming has been enabled on your account as your a new customer, this is a refundable token that you can request back now.     

You can not add additional lines until payment has been made because you are a new customer and you just don’t pass a credit check until a payment has been made.  

[Spiers1]

Thank you again. 

I just wish EE would have automated an email with this information to its new customers regarding the £50 charge as it must cause extra work for the EE staff on 150. 

[Spiers1]

I phoned 150 to cancel as according to the user on hotdeals the Apple Watch plan won’t be able to be added until the 4 or 6 month payment then a second line will be able to be added.  

I wish EE had a workaround to this problem as I would have remained if the watch plan was included from the start. 

[Leanne_T]

Hi @Spiers1 

Thanks for coming back to us and letting us know. 

I am sorry you have requested to cancel the contract and appreciate the feedback. 

All the best. 

Leanne.

[Spiers1]

Thank you.  

When I cancelled via 150 the lady said to destroy the sim so I have taken it out and replaced my old sim. 

looking on my account via the EE app it is still showing that £79 will be taken.

could you please tell me what happens next, do I have to pay anything and will the contract stop or do I need to ring 150 again?

Very confusing with EE as nothing is explained when cancelling on the 150 phone line. 

[Leanne_T]

Hi there @Spiers1 

Thanks for coming back to me. 

Details on cancelling a SIM contract with us can be found in the Returning a device or SIM within 14 days Help page. 

You will receive a final bill which will show any refund for line rental and if you need to make a payment. 

Leanne.