Watch Ultra 2 not connecting

[midwood]

Hi, have had an Ultra 2 for a couple of days. It initially connected with my phone, put a fair bit of data in but now if I go to the watch app it is trying to make me hook up again and it won't. No other options apart from new phone or reconnect to old phone, neither work. No way I can wipe the watch and start again, the blue tooth won't see it either.

Any thoughts please?

Cheer

John

[midwood]

Yes, it has to be updated before it restores from the old phone, iOS 17.5
John

[Katie_B]

I'd recommend giving us a call @midwood. 

Our technical care team will be able to complete a full diagnostics and get this resolved for you. 

Katie

[midwood]

OK Katie

What is the best way to get in contact please?
John

[Katie_B]

Hi @midwood. 

The best way to get in touch would be to call 150 from your EE handset. 

Please select option 2, this will take you to the automated menu. 

Katie

[midwood]

Thanks Katie
John