The EE Community

Cannot log in

Cannot log into my account. Have been on phone for hours to Tech department without success. I have tried all their suggestions without solving the problem. Today is Saturday the 10th and have call booked with Tech department on Tuesday 13th with " s...

Travel to Italy which roaming package I need

Hi we travel to Italy in a few hours & need a roaming pack but I'm not sure where to find the f right one, my daughter said there is a £10 add on we can buy but I really don't know which one & don't want to get the wrong one can someone please put th...

Not receiving OTP codes

I have recently moved to EE and kept my number. I can't receive OTP codes. I've spoken to EE on 150 several times and it's still not sorted. I contacted one of my online accounts and they gave reset my info their end but it still doesn't work. It see...

EE Broadband Performance significantly worse than with BT

 Hi all,I've recently switched from BT broadband to EE broadband and received a new EE Smart Hub Plus as part of the switch. Since the switch, I've noticed Internet performance is significantly worse with EE than it was with BT.Generally everything f...

cant purchase pack even though i have credit

i message AL to 150 and it says i have £10 credit and in the app it says i have £10 credit. i message PACK10 then YES but whenever i try put TOPUP to use my credit it sends the same text again. how do i fix this or alternatively is there a way to wit...

How long to change to my old number

Coverage in the Isle of Dogs

Update: 28 February 2025 Over the past few months, our engineers have been continuing legal negotiations to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once all legal steps have been completed...

Request for fancy number

Hello, if there is a mobile number that is not currently allocated to anyone like this(6004524) in any code, then how can I register it with me or please buy it?