cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Transferring SIM to eSIM from US iphone 11 to US iphone 16

kidb
Explorer

My iphone 16 says "inelligible for eSIM transfer" - any idea why?

cheers, 

kid b

3 REPLIES 3
Alex_H
EE Community Support Team

Hi @kidb,

Welcome to the EE Community

Is that trying to transfer the eSIM via the settings menu on the phone itself? If so you can try doing it via the EE app instead by logging in select the profile button in the top right, then Settings and permissions, then Replace my SIM/eSIM and follow the instructions, as part of the activation it will send a PIN via text to your number.

Alex

kidb
Explorer

Thanks! I did try that, but I can't login without a verification text from EE. But EE won't send the text - I've tried both my US phone number, and my EE UK number, but presumably that won't work outside the UK. I'm not sure why I need the text after I've already verified with the code sent to my email.

Katie_B
EE Community Support Team

Hello @kidb

Thanks for coming here. 

Are you in the UK at the moment?

Speak soon, 

Katie