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Delivery

Eliahja
Visitor

‎20-06-2025 04:40 PM

Ordered an IPhone 16 Pro Max yesterday and the delivery driver knocked on my door today and asked for the pin I was supposed to be send and the pin never got sent to my number or email address like it said it would and so my delivery got denied and couldn’t receive the phone, called up EE and they said they can’t do anything.!

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎20-06-2025 05:27 PM - edited ‎20-06-2025 05:28 PM

Hi @Eliahja 

Try downloading the DPD app.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Christopher_G
EE Community Support Team

‎20-06-2025 06:42 PM

Hi @Eliahja 

Welcome to the community.

When you called us, did they check to make sure the contact numbers were correct?

Chris