Sim not recognised
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19-09-2023 02:09 PM
Hi my network has suddenly stopped working. The phone has error message that sim not recognised.
Have tried the basics such as turning phone on and off and also taking sim out and back in.
Unfortunately due to no network I am unable to call EE as there is no WhatsApp number to be able to call (all I have is wi fi access).
Any help would be appreciated, and best way to actually get in contact with am EE technician.
Thanks
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19-09-2023 03:53 PM
Hi @tpoyner.
Welcome to the community.
Have you been able to try your SIM in another device?
Speak soon,
Katie
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23-09-2023 02:57 PM
Hi.
No I’ve not been able to try that.
I did order a new sim thinking that this would correct the problem but unfortunately not.
Still no signal with the replacement sim.
Tom
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24-09-2023 08:24 AM
Could you try it in another device, @tpoyner? Just to see if it works?
Chris
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24-09-2023 05:50 PM
Hi. Yes so I tried putting in another phone and it does work.
Tom
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25-09-2023 09:02 AM
