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Re: iPad not connecting to network

Lee1210
Explorer

‎17-06-2022 02:34 PM

Quite similar.  Internet connects to everything else except ipad. When we put the password in it says incorrect password. But the same password works for laptops and TV. 

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎17-06-2022 03:24 PM

Hi @Lee1210

 

Does the iPad connect to another other WiFi network? 

 

Have you connected the iPad previously? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Lee1210
Explorer
In response to Leanne_T

‎17-06-2022 07:14 PM

Hi,

 

Yes. The ipad was been used for nearly 5 yrs now. We moved house so had to get ee. But now when we log in it says incorrect password but qorks completely fine on TV and laptop.

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XRaySpeX
Grand Master
Grand Master
In response to Lee1210

‎18-06-2022 12:06 AM

Tell the IPad to Forget the router's network & then try again.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎18-06-2022 07:22 AM

Hi @Lee1210

 

Could you try the advice from @XRaySpeX and let us know if this works for you? 

 

Leanne. 

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