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Community Activity
My pack and boosts aren't renewing
I've been using an EE pay as you go 30-day sim only plan for many many years, and up until now I've been very happy with it. However, I topped up £10 last night as I usually do, but my "pack" didn't auto-renew. When I checked my EE app to find out wh...
unwanted transfer from BT to EE
My vulnerable 85 year old mother-in-law received a message from BT saying she had requested to move to EE and someone would come round and install new equipment. Thinking this was a scam, I called BT to check. Turns out BT had initiated this without ...
Teckin and HBN smart plugs not pairing with new Smart Hub
Hi - just got upgraded to a Smart Hub.After a bit of work, got the Alexa's, smart bulbs and Gosund plugs to work, but cannot get the Teckin or HBN smart plugs to work.Tried the tips in other chats - turn of 5GHz, turn of WPS, set the 2.4 GHz channel ...
BT customer to EE broadband
6 attempts to transfer from bt to EE what a mess, they wanted to charge more than I pay now raised a complaint this morning and get a message this afternoon to say complaint completed! How can it be, no one has rang - only been with BT over 15 years ...
Returning BT SH2 Router
I've unknowingly been moved to EE from BT when I renewed my contract.I have received a new EE router so I need to send back the BT SH2 router. In the new EE router box there are three return labels, one says EE kit, another says BT kit and the third ...
Samsung TV order
Ordered a TV and realised I put the address in to the wrong place. Can't get hold of anyone to speak to about an order. My mobile, broadband etc I could talk to a million people. Changing an order delivery address is impossible. I'm ready to leave it...
Moved from BT to EE but no documents sent for new contract and not showing on ne
Hi thereI was persuaded to upgrade my braodband from BT wire to full fibre and was told over the phone that would involve transferring to EE. I was sent documents over the phone to agree to and signed up for a TV package - was not given the full deta...
Services
I made a complete full late payment early this morning (around 2am) and my mobile services are still not active. Im not able to call EE to ask them about it. Should i just buy a new sim? If i do, i will need a completely new number as i cant even tex...
Subject: Positive Feedback – Excellent Support with Roaming Issue
Hi EE Community,I just wanted to share a big THANK YOU and give some positive feedback following a recent issue I had with data roaming.The problem was that I was unable to purchase data roaming while abroad, even after following all the usual troubl...
Lost mobile number
Is there any way I can look at an old orange bill to find a mobile number I have lost, it was over 10 years ago
