Transfering Data Plans Between Apple Watches?

[Skoobaskunk]

I have two Apple Watch Series 3 Cellular on my account (one belonging to myself and the other belonging to my wife), and have now purchased (directly from Apple) 2 x Apple Watch Series 7 Cellular's to replace the above. 

Ahead of this purchase I contacted customer support via chat about transferring the current data plans from the Series 3's to the Series 7's and was advised that this wasn't possible and that I'd need to cancel the original plans and would need to take out new plans for the two new watches.  The agent in question then proceeded to serve 30 days notice on both current watch tariff's.  

Low an behold the new tariff's are coming up more expensive than my current tariff's and based on this thread others have seemingly managed to get their plan's transferred to their new watches without issue https://community.ee.co.uk/t5/Apple-Devices/Transfer-data-plan-to-new-Series-7-Apple-Watch/m-p/10885...  Both watches and associated iPhones are all on Pay Monthly plans.  

So who's right?

[Chris_B]

@Skoobaskunk  if you take out a Watch sim only plan which is what you’ll be doing as you’re own the Apple watches it’s only £7 per month per watch.  

if you want to transfer your existing watch plans to your new watch you just need to unpair your Apple Watch from your device and choose the option to keep data plan then when you set up your new watch you select that data plan.   You do not have to terminate your current plan at all you’ve been wrongly advised. 

[Skoobaskunk]

Yeah, when I attempted to retain my current plans on both of the new Watches via the Apple Watch app (which then seems to link you to an EE web page) the app returned an error code 003 which then prompted me to call customer service.

[Chris_B]

@Skoobaskunk  Call customer services and request to speak with the Apple Watch team.   The agent you spoke with didn’t have a clue and has no idea you could actually keep the tariff when changing the Watch even to a watch purchased elsewhere. 

[Skoobaskunk]

Thanks @Chris_B, I did call 150 and spoke to one of the technical reps, however despite being on the phone for over an hour she wasn't able to assist and claimed that the issue now was a result of me resetting the old watches, and her not being able to detemine which of our phones were associated with which of the Watch numbers 🤔. 

She advsied that it would be easier to associate the watches with new numbers/tariffs, but I advised that I wasn't prepared to pay the premium for a new tariff when all I wanted was a migration of new watches to our old tariffs.  Said agent is due to be calling me back before her shift ends at 9pm, that said I also received a text message informing me that my case had been closed, so we'll see if I get the requested call back 😳

This shouldn't be this hard or time consuming.

[Chris_B]

@Skoobaskunk   Even if you just terminate your old Watch tariff and pay it off the new one for you watch would just be £7 at you already own the watch.  

[Leanne_T]

Hi there @Skoobaskunk

Thanks for coming to the community. 

Did you receive the call back last night? 

Speak soon.

Leanne 🙂

[Skoobaskunk]

Hi Leanne,

No, no call back yesterday and I'm now back on the phone with EE tech support.

Regards

Jason

[Leanne_T]

Let me know how you get on @Skoobaskunk

Leanne 🙂

[Skoobaskunk]

Hey Leanne,

Up until my last post I thought we'd cracked the issue.  

I got through to an Apple Watch specialist who managed to transfer both numbers and tariffs, with the minimum of fuss all in under 20 mins.  However, I left my phone at home today only to discover that both transferred numbers and tariff have been disconnected, and it's the same with my wife's watch!!!

First Agent - Advised that it wasn't possible to transfer the tariffs or numbers to the ew watches and proceeded to terminated my tariffs to disassociate the numbers from the old watches before sale.  She advised that I had 30 days to withdraw the disconnection request

Second Agent - Was dealing with tier 2 support before we arranged an alternative slot for a follow up call (she never called back), before she did she confirmed that she couldn't see the disconnection request alluded by the first agent, and I was told not to worry about this as the lines would not be disconnected

Third Agent - Manages to get both numbers and tariffs transferred, again asked him to confirm that there were no disconnection requests queued on either number and he confirmed that he couldn't see any termination/disconnection requests so I thought I'd managed to finally sort the issue

Now both transferred tariffs and numbers have been disconnected and neither watch has a data plan.  Can someone please call me ASAP to tell me when both original numbers will be reinstated along with both tariffs at the price I was paying previously please?