Ported number but iPhone won’t change

[Martynmordecai]

Hey all. 

I’ve received a text from EE saying my old number has successfully ported over from my old phone. 

I can ring people and it shows the correct number. 

people who ring me on the correct number I can get these calls. 

However my iPhone displays the temporary number and I can’t change this. I have power cycled the phone, turned iMessage and FaceTime off. However I still cannot change the number for my actual number. 

[adey_jason]

Hi James, 

Thank you for your reply. What hasn’t updated yet is “My Number” when I go to Settings>Phone. As I’ve read if the number on “My Number” doesn’t update, I won’t be able to use imessage or facetime on the number I want yet. 

[James_B]

Hi @adey_jason,

If your iMessages are still being sent from your temporary number, please turn off iMessage and Facetime and restart your phone before activating them again.

Thanks

James

[adey_jason]

Hi @James_B ,

Thank you for your reply. I have tried multiple times. It still shows my temporary number on the “My Number” in the Settings>Phone and also imessage and facetime. 

[James_B]

Hi @adey_jason,

Are your iMessages being sent from the correct number?

James

[adey_jason]

Unfortunately not. It still being sent from the temporary number. 

[James_B]

Hi @adey_jason,

Are you able to update your number manually in Settings > Phone > My Number?

James

[adey_jason]

Hi @James_B ,

Yes I have tried that as well but it only changes back to the temporary number once I save the new number.

[James_B]

Hi @adey_jason,

Did you log out of iMessage and Facetime and restart your phone before trying to update your number?

James

[adey_jason]

Hi @James_B ,

I have not logged out of imessage or facetime, only switched them off. I shall try that now and let you know if it works. Thank you!

[James_B]

No problem @adey_jason 🙂

Hopefully that will resolve the issue.

James