Phone not working and don't l knw what to do.

[jemevans]

Every attept to to order to new phone requires a QR or other code to my phone that does not work. I am autistic and socially isolated. Are there there any actctual people to talk to, or is everything a robot?

[Rach_H]

Hi @jemevans,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with placing your order. Are you able to give our team a call, from another line, so they can help you get things sorted.

Rach

[Northerner]

Hi @jemevans 

To add to @Rach_H post I suggest registering as a vulnerable customer read here:

https://ee.co.uk/help/here-for-you/account-support-vulnerable-customers

What device do you own and are having issues with a QR code. Are you trying to change to an eSIM or buy a new device. 

Thanks