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Phone hasn’t arrived

xcaseyjadex22
Explorer

‎19-09-2026 10:18 AM

Hello, I ordered a new iPhone on Tuesday and it’s still not arrived. I’m worried bc my phone is about to break. 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-09-2026 11:15 AM

Hi @xcaseyjadex22 

Have you checked EE order tracking: https://ee.co.uk/orders/track-orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
xcaseyjadex22
Explorer
In response to Northerner

‎19-09-2026 12:20 PM

Hey, I have been given no tracking number just an email saying thanks for ur order. I did this in store. Nobody has a trace on my phone 

 

0 Helpful
garybs29
Scholarly Contributor
Scholarly Contributor

‎19-09-2026 12:59 PM

If you ordered Tuesday there's a good chance the device you ordered was already passed launch day delivery, what delivery guidelines did the store say?

0 Helpful