Pairing Apple watch

[rfinch231]

 

Hi,

So I have a new iPhone 14 but my Apple Watch plan will not pair with it. The watch is synced to the phone. It just will not put on the EE plane. I have tried turning off Wi-Fi on both the phone and watch but get the same. 

[Chris_B]

@rfinch231   Keep Wi-Fi switched off on both devices you do this over cellular data.    You could try repairing the device again from scratch and see if it then works. 

[rfinch231]

Sadly tried that several times with the WiFi off on both devices and it makes no difference. Sim seems fine in the phone using voice and data no problem. Watch works in every way , just will not connect to the data plan for the watch. Even double checked my account with EE and the plan is active or at least I hope it is as I am paying for it. Think it may be time to give EE a call.

But thank you for your input.

Sent from my iPad

[Leanne_T]

Hi @rfinch231 

Thanks for coming here. 

It sounds like you have done everything you can to get the phone and watch paired, this will need looked into for you, please call us on 150 and the team will be happy to help. 

Leanne 🙂

[rfinch231]

So I have been in contact with Ee support several times and this is still not resolved. I am coming to the conclusion I have not got through to anyone yet who is capable of resolving this issue. I was given the complete runaround last night being advised to go through the below procedure only to see the last stage was impossible as the Apple Watch does not have a camera. One phone call the call was dropped without notice. Another call seemed to fix the issue but within ten minutes the same error occurred. 

The process I was asked to follow: never going to work as the watch does not have a camera to scan the QR code????

Log in to My EE

Go to Account Settings and select Manage your SIM and then Replace your SIM/eSIM

Select Download on another device and scan the QR code on the screen with the device you wish to download to. Then tick to confirm you have downloaded the eSIM.

Select Digital

Tick the boxes to confirm the number you will be using on your new eSIM and that you understand your old SIM/eSIM will be disabled when you new eSIM is activated.

Select Confirm for the One Time Pin to be sent.

Select Confirm for the One Time Pin to be sent.

A confirmation message will let you know your new eSIM is activated and ready to use.

[Jon_K]

Hi @rfinch231.

Did you manage to speak to one of our Tech Gurus?

They'll be the best team to help you and be able to raise an investigation ticket if they can't fix it straight away.

Jon

[rfinch231]

Not yest I need to find some available time.

Roy
Sent from Mail<> for Windows

[Chris_B]

@MonicaGill   Really a link to your own YouTube content.      This thread is from 2022 also 

And just Google search of 

“How to set up an Apple Watch on EE”

Brings up a truck load of information from EE 

Or alternative 

https://support.apple.com/en-gb/HT207578

[MaddyDustin]

No worries, there are several ways to fix an Apple Watch not connecting to your iPhone. Here's what you can try:-

1. Bluetooth and Wi-Fi:- Make sure Bluetooth and Wi-Fi are enabled on both your iPhone and Apple Watch. On iPhone, open Control Center and check the icons. On Apple Watch, swipe up from the bottom of the screen to open Control Center and look for the icons.
2. Airplane Mode:- Airplane mode disables Bluetooth and Wi-Fi. Ensure it's off on both devices (icons shouldn't be highlighted in Control Center).
3. Close Range:- Keep your iPhone and Apple Watch close together (ideally within a foot or two) during the pairing process.
4. Restart:- Restart both your iPhone and Apple Watch. On Apple Watch, press and hold the side button until you see the power off slider, then swipe to power off. Refer to Apple's support page for restarting your iPhone model if needed.
5. Forget Device:- Try forgetting the Apple Watch on your iPhone and then re-pairing them. Go to Settings > Bluetooth on your iPhone, tap on your Apple Watch, and then tap "Forget This Device". Then follow the on-screen pairing instructions.
6. Reset Network Settings:- Resetting network settings on your iPhone can clear up connection glitches. This will erase all Wi-Fi networks and Bluetooth connections. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Be sure to back up your iPhone before doing this step as you'll need to re-enter Wi-Fi passwords and reconnect Bluetooth devices.

If you have problem persist after trying these step, follow for more details instruction below.

https://www.youtube.com/watch?v=7PYtXu47n7Q&ab_channel=TheGeekPage