Apple watch 7 trying to link with my standalone EE plan says plan is family

[AaronJay1]

EE swapped plan over to standalone watch but now i try to pair it and add plan it says i cannot add plan as i need to set up watch as a family plan. This not what i believed would be the outcome and assume this is a tech error as i am paying for watch separately so would like to use my current apple ID

Hopefully someone can help

[Leanne_T]

Hi @AaronJay1

Thanks for coming here. 

Are you trying to to add the £7 data plan? 

Where and when did you purchase the watch?

Leanne 🙂

[AaronJay1]

No

I had a shared plan and swapped it for stand-alone which may have been a mistake

How we I am now trying to add data plan and it’s saying the watch cannot be set up for myself and has to be a family plan

Problem is I need to use my Apple ID and this cannot be done

EE say they can’t fever it back to shares which is fine as it my fault but surely I should be able to use my current Apple ID as it’s technically a different number?

[Leanne_T]

Hi @AaronJay1

Did you want the watch to have it's own number for the standalone plan? 

What happens when you add your Apple ID? 

Leanne.

[AaronJay1]

The watch has its own number so that’s not issue.

Once I try to add on my phone the error says I need to set up as family plan

I am paying £34 for stand-alone but only activated today so maybe I have to wait a day or so. I can still use watch as gps only at the minute

Overall just unsure why Apple ID can’t be added when number different

[Leanne_T]

I would suggest getting back in touch with our Tech Gurus on 150 @AaronJay1

They can help you get this set up. 

Leanne 🙂