09-03-2024 01:27 PM
I upgraded my handset on 5th March 2024, I have not received the handset but my sim as updated with new plan. When will I receive my handset?
09-03-2024 01:46 PM
Hello @Higgs27 ,
Welcome to the community,
Have you downloaded and installed the DPD app and made sure that you have registered with the same details that EE have?
You will receive notification via the app the day before delivery and another one on the day with a one hour window.
You can also ring customer service to find out, as we would not know.
What handset, storage size and colour have you ordered?