Android Device Verification

[Kariale]

I was locked out of my favourite mobile game (Ingress) due to not passing Google's Strong Integrity check. When I ran a developer check, I found I also failed Device Integrity. This makes no sense. This is a new handset (Samsung A15 5G, launched Dec 2023) purchased from EE.

Other advice talks about rooting and jailbreaking. I haven't altered the device in any way (I wouldn't know how). I'm using standard OS and don't have a custom ROM or an unlocked bootloader (whatever that means). 

It's the latest version of Android, it's marked as an official device, Play Store is up to date, I have Play Store verification.

The only thing I can think is that I ported some data over from an iPhone when I switched.

Can anyone help? This is really upsetting.  I tried asking in the Android forum and they told me to contact my provider.

[James_B]

Hi @Kariale,

Welcome to the EE Community. 🙂

I'd recommend contacting the app developer for help with regaining access to your account with them.

James

[Kariale]

Thanks James,

I have contacted them as well - however this may be a device issue. When I
ran an Android developer integrity check, I failed both Device & Strong
integrity.

That is only supposed to happen with old or altered devices - i've only had
an Android phone six months and didn't even know what 'jailbreaking' was.

[bristolian]

I've no idea on specifics here, but have you provided the developer with all your SW, build & ROM versions?

I'd have thought a problem with altered or jailbroken SW would show up in here somewhere. Equally if you genuinely had a device issue, I'm sure it would affect other functions/apps sooner or later.