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JohnH153
Investigator
Investigator

 

I can’t use your app as you no longer support iPhone 7 !!! 
what do you want me to do now ?? 

7 REPLIES 7
XboxGamer1987
Prodigious Contributor
Prodigious Contributor

@JohnH153 

You can log into your EE Account online using a Web Browser.   

No I can’t believe me I have tried and it keeps telling me there’s an
internal error 🤷‍♂️
XboxGamer1987
Prodigious Contributor
Prodigious Contributor

Try again if not clear your browsers cache, history, cookies, etc.

James_B
EE Community Support Team

Hi @Whatbullshiiitt,

Have you updated your phone's software recently?

The EE app supports iOS 12 or later and your phone should support iOS 15.8.

James

Schockwave
Community Hero
Community Hero

@JohnH153 , have you made sure that you have the latest IOS version on your phone? You may want to check by clicking updates in settings, if you have not already done so, and you should be able to log-into your account via the website if the app is not working for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
A client side application error has occurred
James_B
EE Community Support Team

Have you been able to check if there are updates available for your phone, @Whatbullshiiitt?

James