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Locked sim card after updating IOS 16.

J-J70
Visitor

Hi 

I have updated my iPhone to iOS 16 and it has locked my SIM card. I cannot bring up the page that I need to enter my sim PIN number.?
would appreciate any help that you can give.

many thanks

 

4 REPLIES 4
Jon_K
Former EE Employee

Hi @J-J70.

 

What page is your phone currently displaying?

 

Did you get an error to say it had locked?

 

Jon

Chris_B
EE Community Star
EE Community Star

@J-J70  Restart the device.  Enter your passcode to unlock the device you’ll then see this page.  

F01C59A1-5451-456E-82B8-CB31D64D93D1.png

 

click the word SIM card/UNLOCK and put your sim PIN code in.     If you click the word at the bottom “SKIP” and can still enter the code by going to SETTINGS>MOBILE DATA>SIM PIN.   Then you’ll see the above image on your device,  do as I’ve listed above to enter your sim pin 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I don’t know my sim PIN number 

 

James_B
EE Community Manager
EE Community Manager

Hi @Shirls1136,

Welcome to the EE Community. 🙂

If you haven't changed it, the default PIN is 1111.

Hope this helps.

James