Issues with my new iphone 14

[adeiadey]

Good day 

I got iphone 14 yesterday and it's has been giving me a serious headache the connectivity is very bad both the wifi and hotspot, quick battery drain and overheating. I call the help line customer care to how to return and probably get iphone 13 pro back don't mind if it's going to attract extra charges because I have been using 13 pro max and is very okay.         d

Thanks 

[TheBud13]

Jon 

Do you think I need a new SIM ?

[Leanne_T]

Hi @TheBud13

Did you receive a new SIM card with the new iPhone? 

Leanne 🙂

[TheBud13]

NO I didn't Leanne. should I have even when upgrading my contract?

[Christopher_G]

You should be able to use the old SIM card, @TheBud13. Sometimes you get a new SIM with the phone that you can register if you want to.

I would suggest speaking to our Mobile Care team so that they can check everything from our side for you.

Chris