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iPhone 17 Bluetooth not seeing devices after pairing

SueH19
Explorer

‎07-10-2026 07:33 AM

I have a new iPhone 17 but it won’t stay paired to Alexa or headphones. They appear in my Bluetooth list but when I try to connect them I have to pair them again every time. If I get Alexa to pair it drops out after a couple of minutes. It’s driving me mad. I’ve changed the battery settings as recommended but is there another setting I’m missing or is there a fault? 

0 Helpful
3 REPLIES 3
rkelly1
Prodigious Contributor
Prodigious Contributor

‎07-10-2026 07:57 AM

It could be a connectivity fault.

 

Initially I would check for a software update under Settings - General - Software Update. If you don't have an update try resetting the network settings under Settings - General - Transfer Or Reset - Reset - Reset Network Settings

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to rkelly1

‎07-10-2026 07:59 AM

@SueH19  have you tried removing them from you’re paired list and then repairing them from scratch again. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
0 Helpful
SueH19
Explorer
In response to Chris_B

‎07-10-2026 08:17 AM

Yes, several times, especially after powering off and restarting everything. 

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