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AirPod Max

Dom861
Visitor

‎28-12-2025 05:39 PM

I used to be with EE until earlier this year. During my time I purchased a pair of Apple AirPod Max alongside my contract. They seem to need a service due to a Bluetooth stack problem which stops them from pairing. 
I called Customer Service in order to get a proof of purchase as I don’t have anything to show my ownership. The billing team saw that I purchased them but was completely unable to to send me a proof of purchase even though they said they could see the payments. 

Anyone able to help? I am quite unhappy as I paid a lot of money for those. 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎28-12-2025 06:53 PM

Hi @Dom861 

There is no account access on these forums. You'll need to speak to EE CS again and ask them to send a receipt or a letter/email confirming.

Although not sure why you would need this if you are possession of the earphones as this is a known issue. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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