@Elz11 You get a 12 month limited warranty with that product. You now need to prove via an independent report that the fault was present at the time you got them. With that report if it states the fault was a manufacturing defect you can request a replacement. Apple can even do the report as you’ll be taking this up with the store in question that you got them from.
- Contact the Retailer: Reach out to the store or company you bought the AirPods Max from. Explain the issue and state that you are making a claim under the Consumer Rights Act 2015 because the product is not of satisfactory quality and has developed a fault you believe to be inherent.
- Provide Evidence: Since over six months have passed, the onus is on you to prove the fault existed at the time of purchase.
- If you can obtain an independent expert's report or an opinion from a repair shop including Apple that confirms a manufacturing defect rather than wear and tear or accidental damage, this will strengthen your case significantly.
- Evidence of widespread, known issues with the product online can also support your claim.
- Request a Remedy: You should ask for a free repair or replacement. The retailer can choose which option is least disproportionately expensive. If a repair or replacement is impossible, unsuccessful, or causes you significant inconvenience, you can then claim a refund (which may be subject to a deduction for the use you've had of the product).
- Escalate if Necessary: If the retailer refuses to help, you can report them to your local Trading Standards via the Citizens Advice consumer service.
- Consider Other Avenues:
- If you paid by credit card, you might have extra protection under Section 75 of the Consumer Credit Act 1974.
- Court action through the small claims court is a last resort, but you have up to six years from the date of purchase to make a claim in England and Wales.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
