Apple Devices

Order dispatched email not received yet.

I ordered iphone 14 pro max few days back, i receive an order number but didn't get an email about the order being dispatched . And when i put my order number for tracking it doesn't work however the payment is already deducted from my account .@

Resolved! From 11 pro to 14 pro

I’ve been informed by EE that I won’t be needing a new SIM although I’ll be upgrading to a 5G phone. Won’t I need a 5G SIM?

That’ll teach me to order online

Ordered my 14 Pro Max at 1pm on the 9th, followed the online process. I’ll be one of the lucky ones to get mine on the 16th I thought….call today to check as order number won’t track. Told my order took 2 days to register and I’ll have to wait at lea...

Order trace

Hi, i did an upgradtaion from iphone 12 to iphone 14 pro max. I got my order number as well but when i put that order number in the online order tracer it show a message that we can't show your order details. Why it is happening?

Resolved! Phone

I want to block my sons phone for a while I’ve got some issue with him I can still carry on paying but just want all in and out contact stopped is this possible

Terrible upgrade service

I ordered an iphone 12 as upgrade to my phone. I chose this phone as it had a next day delivery. I received an email telling me to wait for an email with a tracking number, that I never received. As there was no sign of the delivery I called the cust...

iPhone 14 pro return question

Hi I am a contract customer with ee took out another line contract with ee for iPhone 14 pro. I’m still within my 14 days and having tried the phone out it’s not for me for various reasons. That leads me to am I able to return the device back to ee a...

Device

Why can’t I add a watch to my plan

IPhone 13 pro

Hello I'm looking to buy an IPhone 13 Pro for my Daughter she already has an EE sim card monthly but want to buy phone outright am I able to do this and do you know the cost.

Transitioning to eSIM (iPhone 14s)

I know that in the US, the iPhone 14 models are all going eSim only. I doubt this is happening in the UK and that we'll still need to swap physical SIMS. But what I'd like to know is whether the process of moving to an eSIM/replacing an eSIM has im...