Iphone se turned itself off and now won't turn on

Christine013 · ‎13-05-2023

354- · ‎13-05-2023

@Christine013 - Have any iOS updates been recently applied to the phone?

Christine013 · ‎13-05-2023

No in a bit of a panic, as I'm disabled and don't have a landline, I only upgraded in December 22.

Christine013 · ‎13-05-2023

Sorry I'm new here please bare with me

Chris_B · ‎13-05-2023

@Christine013 Try force restarting it. Please read THIS on how to do that.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Christine013 · ‎13-05-2023

Thank you very much, if this continues to happen should I keep forcing a restart, or should I get in touch with ee?

Northerner · ‎13-05-2023

Hi @Christine013

Did you allow the phone to fully discharge?

Try the force restart first. If that doesnt work take the decice to EE to send off for assessment.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.