Hello @Lewisgreenwood1 ,
Welcome to the community,
Is the problem just in one area, indoors or outside or both?
I would suggest checking here:
https://ee.co.uk/help/mobile-coverage-checker
We would not know, as we do not know where you are or who you are, as there is no account access here.
Have you made sure you have the latest updates on your phone? Are you on pay as you go or contract?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
