cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE low signal

Sam_26
Investigator
Investigator

Hello 

I moved to EE from o2 several days ago. Now my iPhone 16 pro shows battery draining 32%  "Phone low signal" , but phone signal strength shows 2-3 bars. Need help with issue.

Thanks

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

@Sam_26 Phone signal with 2-2 bars is fine, not sure what your problem is with that, it has nothing to do with battery draining. It depends what you are doing, how much you use your phone, as to how long the battery will last, you will eventually need to charge your phone once again, not sure what help you need, just charge your phone when it is low.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

@Sam_26 Phone signal with 2-2 bars is fine, not sure what your problem is with that, it has nothing to do with battery draining. It depends what you are doing, how much you use your phone, as to how long the battery will last, you will eventually need to charge your phone once again, not sure what help you need, just charge your phone when it is low.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Thank you

bristolian
EE Community Star
EE Community Star

@Sam_26 wrote:

Now my iPhone 16 pro shows ..... "Phone low signal" , but phone signal strength shows 2-3 bars


I've no experience of Apple, but if it's claiming "low signal" from 2-3 bars I'd be questioning what the iOS criteria is for "good signal", "low signal" or "whatever other signal".

Providing a basic guide to signal quality is the purpose of the on-screen bars, so I can't help but wonder if this is Apple over-complicating something.

Andy_65
Skilled Contributor
Skilled Contributor

Hi @Sam_26 

I get zero to one bar at home with my 15 Pro Max and I lose around 13% to 'no mobile coverage'. I've never seen 'Phone low signal' myself in battery stats.

I'd suggest switching wifi calling on, this helps my battery usage a lot. Also, what is your phone set to regarding 4/5G? I'm on 5G Auto, I thing 5G On will increase battery usage if the 5G signal isn't very strong.