Carrier sim locked iphone 6

[patrikcs]

Hi there!

Some days ago I got a Iphone 6 for repair. It turned out, that it's carrier locked. So I'm searching for solutions for unlock this phone. Who should I talk to? Is it possible to unlock it by its imei number? 

I hope someone could help me. Thanks for the answers!

[Katie_B]

Good morning @patrikcs. 

It is possible to unlock your device with your IMEI number.

If you wish to unlock a device please get in touch with our customer care team. 

Katie 🙂

[patrikcs]

Hi @Katie_B 

Can I get in touch with your team via email or other way? I'm writing from Hungary and if I call you it will cost a lot for me. 

Thanks!

Patrik 

[Katie_B]

Hi @patrikcs. 

There is no email for our customer care team unfortunately. 

Have you tried unlocking via this link HERE?

Katie

[patrikcs]

Now I tried it, and it says its blocklisted. Is it possible to remove it from the blocklist? Please help me with this.

Thank you very much!

Patrik

[Katie_B]

Hi @patrikcs. 

Blacklisted means the phone has been reported lost/stolen and has been blocked. 

Only the person who originally purchased this phone can remove the blacklist. 

Katie

[patrikcs]

Unfortunately I don't know the original owner. If I guess correctly, the original owner didn't pay the fees. Is that any chance that I can pay the fee and remove the blacklist? 

Thank you very much!

Patrik

[Katie_B]

Hi @patrikcs. 

I am very sorry but the blacklist can't be removed by another other than the original owner. 

I would recommend going back to your point of purchase. 

Katie