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Unable to make calls or contact 150

spazmunk
Visitor

‎24-07-2025 01:25 PM - last edited on ‎24-07-2025 02:11 PM by

Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I contact ee to discuss my bill?

216 REPLIES 216
MA2025
Explorer

‎25-07-2025 12:21 PM

Next time, please respond rather than just deleting my post...

Service outage seems to continue, are there any timelines as to when this will be rectified? I do not have home broadband connectivity and my handset cannot call EE numbers to speak to someone... A response from an EE rep would be most appreciated! thank you. 

0 Helpful
Leeisherwood
Visitor

‎25-07-2025 12:21 PM

How do I contact EE if I can’t make or receive calls and they can’t call me.  I have 4G, texts and WhatsApp etc are ok but no calls at all?

0 Helpful
MA2025
Explorer
In response to MA2025

‎25-07-2025 12:24 PM

I have just tried to report a problem via your link and this is also faulty and unable to complete the action... 

0 Helpful
Auntielel
Visitor

‎25-07-2025 12:32 PM

I am having the same problem, I have tried calling 150 from my and my daughters mobile and also the other number from a different phone, just can't get to speak to anyone, such poor service. Anyone have any ideas??

0 Helpful
Mark19788
Visitor

‎25-07-2025 12:38 PM

Calls to some numbers working- but not to others 

0 Helpful
Ricco25
Explorer

‎25-07-2025 12:42 PM

I also have no phone connection for 2 days. Cannot get through on 150 or the 07 number. Why dont EE grow a pair and admit they have a problem and that they are working on it..you know, customer clarity. It's not my phone because I've back to my supplier this morning. 

0 Helpful
R11xy
Visitor

‎25-07-2025 12:54 PM - edited ‎25-07-2025 12:54 PM

Im from the Swansea valley and I have no signal all day  I can receive text but no calls in/out.

0 Helpful
SI4842
Visitor

‎25-07-2025 12:54 PM

I am now on day 2 of not being able to make any calls and I cannot contact anyone from EE. I tried 150 and every other number possible and then I tried the chat service, which is absolutely useless does not put you in touch with a human. 
seems impossible to reach someone for help. 


0 Helpful
loobyb
Visitor

‎25-07-2025 01:03 PM

I’m still unable to make outgoing calls, this started yesterday, I have tried every number I can find for EE but none of them are connecting, this is getting ridiculous 

0 Helpful
Kamiashi
Contributor
Contributor

‎25-07-2025 01:03 PM

EE what compensation you giving us.

0 Helpful