Been sent a new iPhone from EE that's blacklisted

[Bonn]

Hi

Opened a new line, an iPhone 14, received the phone and sim won't work. Found out on online chat that it's been blacklisted. Not sure how ee can send out a new phone that's blacklisted. Not happy at the moment 

[Christopher_G]

Hi @Bonn 

Welcome to the community.

I'm not sure how that could happen. Seems like there may have been a mistake somewhere. What did our Mobile Care team say the next steps are?

Chris

[Bonn · Accepted solution]

Hi

They weren't sure how it happened, but I've just spoken to one of your excellent colleagues who's helped me through it and the phone is fine now. 😊 

Thank you! 

[Christopher_G]

Ah that's great, @Bonn 

Thanks for coming back to let us know. 🙂

Chris