Apple Devices

Damaged phone

Hi. Took my sons iPhone 12 to EE yesterday as the cameras and Face ID have stopped working. It’s been sent off for repair and has just been updated to say that replacement phone has been requested. I assume this means that it’s beyond economical repa...

Esim

HiIs still problem to use iMessage ( blue messages on iPhone) when I swap SIM card to e-sim card I had this issue before, I consider to change SIM cards but I would like to be sure it will work correctly thanks for any help

Upgrade

Hello, I am due an upgrade now and the plans I’ve looked at are now too expensive especially with the cost of living going up. I’ve been a member with EE since 2015 and I would like to see if I could get a cheaper monthly payment with an upgrade stil...

Ads in Japanese

Hi there,Myself and my roommate are experiencing Japanese ads whenever connected to the WiFi in our home. We have checked all separate services account settings and all seemed to be link to our actual home country (UK) and when searching our IP addre...

Resolved! Lost phone

How do I report a lost phone? Seems so difficult!

Resolved! iPhone 11

hello, I broke my iPhone 11 camera and there is no glass over the lense at all, I smashed the screen and went to a place on the street but I see a display message saying that it’s not a real screen but it has gone away now but I can see under the cam...

Location search

My son has flown to France with the school this morning and I can’t find his phone on find my iPhone please advise

Apple Watch Ultra Dispatch time

Hello, I ordered an Apple Watch on charge for the Alpine strap, small, and says it's in stock but stock is low, do you eat dispatch at the weekend??

Resolved! New sim card for iPhone12 mini

Hello. I am new in here having just joined EE from another Co.I received my new sim card which did not fit the tray in my phone. Being handy with a sharp knife I managed to trim the excess and make it fit . It works okay but I am wondering if this is...

Resolved! Sim to esim

I have an iPhone xr using a sim only pay monthly plan but am buying a new iPhone 14, when I set my new iPhone 14 up can I set up to esim straight away? Or do I have to get in touch with EE first for a at code please?