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Battery and screen fault

Leanne8240
Explorer

‎10-10-2022 01:56 PM

Battery is draining quicker than normal. And then turning off. And the screen has popped out at top of the screen 

0 Helpful
4 REPLIES 4
Schockwave
Community Hero
Community Hero

‎10-10-2022 02:15 PM

Hello @Leanne8240 ,

Welcome to the community,

How old is your device? It sounds like the battery may be at the end of its life, depending on the age of your device.

You could try factory resetting to see if that sorts things out, but make sure you have backed everything, before doing so.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Leanne8240
Explorer
In response to Schockwave

‎10-10-2022 02:21 PM

Hi It's a iPhone 11 it's just a year old. What can we do for the screen.ThanksSent from my Galaxy
0 Helpful
Schockwave
Community Hero
Community Hero
In response to Leanne8240

‎10-10-2022 02:33 PM

@Leanne8240 , not sure why the screen has popped out of the screen. Have you rang Apple customer service? Unfortunately if you are out of warranty you would normally be liable to pay for any repairs.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Leanne_T
EE Community Support Team
In response to Leanne8240

‎10-10-2022 03:34 PM

Hi @Leanne8240

Thanks for coming here. 

If you get in touch with our Tech Gurus on 150, they will run through some trouble shooting with you and let you know what they can do to help. 

Leanne.