I received two confirmation emails for the two phones I upgraded too bothered iPhone 14 pro max, one is black other purple and I can not find an order number on either email. I rang and said there wasn’t an order number only ones that EE Use and wouldn’t be able to track my order with it. So how do I track my order then? I’ve tried both numbers no joy!?
I have exactly the same problem... got two emails for two phones I upgraded at the same time and none of them has order number. C'mon EE why you make customers lifes so hard. It's a bit of a joke trying to get over the phone to you and I already spent yesterday over an hour waiting on the line to get connected- and now I'll have to call and wait again... huge disappointment
I placed the orders 09.10.22. I understand what you're saying but I don't get why I can't find order number anywhere. Naither on the contract nor in confirmation emails... this is very poor. I know I will get text when they get the product despatched but at least an order number and approx date would be making a change.
Ok it's IPhone 14 Pro Max which is still outstanding and I know that roughly it says up to 21 days processing at tge moment. My issue is "why no order number" on the confirmation email- clearly I placed the order so it must have the number even if still processing. The other phone was Samsung Galaxy S22 Pro and I got it straight away today. It also didn't have order number but has been already delivered in less than 24hours. With IPhone It's another story... and can't even assume when it gets.
