Paying for a family plan on apple watch so my son can have a mobile plan on his watch to travel to school but without wanting him to have a mobile phone yet.
Setting the family plan has been impossible. Various error messages regarding the family plan or downloading sim depending on the various resets and reinstalls.... Have spent many hours on with the technical support team, they say the issue is a "known problem" with "back office". There is apparently no timescale to fix this problem which affects multiple users.
I asked if my payments for the family plan would be refunded because of the lack of an effective service. I was advised I can only cancel the plan which would be a big setback in terms of getting my son a device he can use to travel to school alone.
EE is the only provider that offers the family sharing plan on Apple watch. I don't want to be backed into getting him phone because I think he's not ready for it (aged 10).
EE family plan felt like the perfect solution, but it seems a plan is being sold which is at best hit and miss as to whether it works for customers. Have spent hours and hours on this and it is incredibly frustrating.
