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Apple Watch not delivered

Rosiemaybud
Explorer

‎25-07-2025 11:50 AM

I ordered an Apple Watch on the 15th. I have had no communication nor updates from EE about when I’m due to receive my delivery. I have rang them , call lasting over 35 mins and livechat to be told it would be within 7 working days. On 8th working day now, still no update and their phone line seems to be down. Please can someone tell me what is going on? 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎25-07-2025 12:01 PM

Hi @Rosiemaybud 

You'll have to speak to EE CS again as there is no account access on these forums.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Rosiemaybud
Explorer
In response to Northerner

‎25-07-2025 12:02 PM

Your phone system is not working 😩

0 Helpful
Rach_H
EE Community Support Team
In response to Rosiemaybud

‎26-07-2025 03:25 PM

Hi @Rosiemaybud,

Welcome to the Community!

I'm sorry to hear you've not had an update about your order. If you give our team a call then they will be happy to help.

Rach

0 Helpful