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Apple Watch Cellular won’t setup

Tomuk1
Visitor

I’ve switched from Vodafone and ported my number across. I have a cellular series 7 Apple Watch which I have tried to setup in the usual way from the Watch app on my phone. I get all the way to agreeing to the t&cs and then get the error message in the picture. 

I’ve called 150 and go basically zero help which isn’t too inspiring for being new to the network. They just said try again in an hour. When asked if I should call back if it doesn’t work, they said there wasn’t much point as there’s not much they can do other that suggest I keep trying in the app! 

Has anyone come across this issue before? 

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1 REPLY 1
Chris_B
Grand Master
Grand Master

@Tomuk1  Call customer services and request to speak with the Apple Watch team.     Unfortunately you got through to someone who doesn’t know how to deal with this issue.