Recently purchased 2 x IPhone 16e's through contract on the 9th February 2026, with this purchase I was told I would receive a voucher code to enter into the EE website to redeem for my headphones. I waited the 30 days, called up, said they would send the code again and to wait 7 days, have called AGAIN after the 7 days and have been told the same. The offer finishes on the 31st of March and don't want to miss out on this. Does anyone know why I'm not receiving the codes on Email or to my number and how to resolve this. Feel like every time I call I just get told to wait another 7 days.
