Activate SIM

Kybosh77
Investigator
Investigator

‎19-09-2023 10:54 AM

I requested a new SIM card as my current one stopped working which meant I can only use my phone on WI-FI.  When trying to activate my new SIM I need a 6 digit code which you send via text which obviously I cannot receive. 
I am also unable to call 150 from my phone.
Options please? 

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8 REPLIES 8
Kieranhenry84
Visitor

‎19-09-2023 10:57 AM

I have the same problem !

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Katie_B
EE Community Support Team

‎19-09-2023 12:56 PM

Hi @Kybosh77 and @Kieranhenry84. 

Welcome to the community. 

I am sorry to hear this is happening when you are trying to activate a new SIM. 

Have you been able to try getting in touch via our live chat team?

Katie

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Kybosh77
Investigator
Investigator
In response to Katie_B

‎19-09-2023 01:09 PM

I would love to try that but the EE App is currently not working! 

I shouldn’t need to input a code as the SIM was just a replacement / faulty but I still have no EE access and I have tried using another handset too. 

Any other ideas? 

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Katie_B
EE Community Support Team
In response to Kybosh77

‎19-09-2023 01:28 PM

Hello @Kybosh77. 

Have you tried using My EE online rather than the app?

Katie

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Kybosh77
Investigator
Investigator
In response to Katie_B

‎19-09-2023 04:54 PM

Yes I have tried but it just says call or set up for sign language interpreter. 

Is there a link to access for Live Chat? 

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Katie_B
EE Community Support Team
In response to Kybosh77

‎19-09-2023 04:57 PM

Hi @Kybosh77. 

The 'Start Conversation' button should appear on this page HERE. 

Katie

Kybosh77
Investigator
Investigator
In response to Katie_B

‎19-09-2023 05:39 PM

Perfect! All done, thank you.

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Katie_B
EE Community Support Team
In response to Kybosh77

‎19-09-2023 05:40 PM

That's great to hear @Kybosh77. 

Thanks for letting us know. 

Katie

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