Activate SIM
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19-09-2023 10:54 AM
I requested a new SIM card as my current one stopped working which meant I can only use my phone on WI-FI. When trying to activate my new SIM I need a 6 digit code which you send via text which obviously I cannot receive.
I am also unable to call 150 from my phone.
Options please?
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19-09-2023 10:57 AM
I have the same problem !
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19-09-2023 12:56 PM
Hi @Kybosh77 and @Kieranhenry84.
Welcome to the community.
I am sorry to hear this is happening when you are trying to activate a new SIM.
Have you been able to try getting in touch via our live chat team?
Katie
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19-09-2023 01:09 PM
I would love to try that but the EE App is currently not working!
I shouldn’t need to input a code as the SIM was just a replacement / faulty but I still have no EE access and I have tried using another handset too.
Any other ideas?
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19-09-2023 01:28 PM
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19-09-2023 04:54 PM
Yes I have tried but it just says call or set up for sign language interpreter.
Is there a link to access for Live Chat?
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19-09-2023 04:57 PM
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19-09-2023 05:39 PM
Perfect! All done, thank you.
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19-09-2023 05:40 PM
