21-07-2026 08:40 AM
Whilst dealing with a broadband issue on the phone, I was told I was eligible for a tablet at just over four pound a month on top of my £19 monthly phone bill. I thought this was worth it as I could use my phone to hot spot it and not activate the new SIM.
My first bill arrived and is showing as £29 a month with next month's bill showing as being an estimated £726!!!!.
Everyone I have dealt with has been very nice and friendly and I have been an EE customer for many years, without issue, but this has left me feeling uneasy. I'm sure it will be resolved and returned but the inconvenience is daft, I have bought a case and headphones for the tablet and lost an hour of my weekend away trying to sort it out.
21-07-2026 09:56 AM
Good morning @GrahamKD.
Thanks for coming here.
Have you been able to download your bill this month to see a breakdown of charges?
You can do this in the EE App OR your EE account online.
Please let me know what reports so we can help further.
Katie
21-07-2026 10:51 AM
It's a one off payment connected to the tablet from what I can make out
Regards
21-07-2026 11:00 AM
Does it show as device cost @GrahamKD?
Our customer care team will be able to rectify any errors on your bill.
Have you been able to get in touch?
Katie
21-07-2026 05:42 PM
I've applied for a return, I'm hoping that will just get me back to how I was originally
Regards