sasung s23 locked after update

[artoti]

My phone asking for a pin code after the restart, but the pin was never set on the phone, so how do I reset this ? 

[Chris_B]

@artoti   Is that a sim pin by any chance?    But quick question how did you unlock the device when you want to use it ?  

[artoti]

Hi Chris, the device was used for the first time so only set up a fingerprint but not pin. And I don't have a pin on the card so not sure  

[James_B]

Hi @artoti,

Welcome to the EE Community. 🙂

When adding your fingerprint, you would have had to setup a screen lock PIN, password or pattern if you hadn't already done so.

Please see I can't unlock my Samsung Galaxy device | Samsung UK for how to regain access to your phone.

Hope this helps.

James

[artoti]

James, I can even get to this option so probably factory reset is the only option. Can this reset be conducted in store or I can do by myself  ? 

Thanks for trying 

[James_B]

Hi @artoti,

Yes, you can do it yourself, but please leave this as a last resort as any data you hadn't backed up will be lost.

Did you try unlocking it via find my mobile?

James

[artoti]

I didnt yet but will try later, thanks 

[James_B]

No problem @artoti 🙂

James