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Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 1312 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 67533 Views
  • 91 replies
  • 28 Helpful

Upgrading

Hi, I have just upgraded my Samsung to a s23 ultra online, after struggling to get a good deal over the phone, I realised my student discount would work. Did everything asked, received confirmation of my purchase via email but at the top it said we n...

Gixeremz by • Visitor
  • 409 Views
  • 2 replies
  • 0 Helpful

New contract

How can you get a phone contract when you don't have a credit score?

Tasha03 by • Visitor
  • 326 Views
  • 1 replies
  • 0 Helpful

Upgrade

I just upgraded early & payed nearly £500 upfront. The money's gone from my account. The system crashed & when logging back in there's no record of my upgrade. It just gives me the same process & wants to take the same amount again. Does anyone know ...

APS1 by • Contributor
  • 458 Views
  • 5 replies
  • 1 Helpful

Is this how I use Bt wifi via EE on android?

Hi, I have a Samsung S23 Ultra with EE. I have been an EE customer for a long time but never though to use the Bt wifi. I think my contact does have that anyway, for if there's not a good signal etc.I found this link that shows how to set it up:https...

james_uk by • Investigator
  • 1130 Views
  • 2 replies
  • 0 Helpful

Data issues

Having trouble with streaming content in the last few weeks, content freezes and is constantly buffering.  I have changed my phone can you check I have the right settings samsung galaxy s20+.  

Simran40 by • Visitor
  • 1641 Views
  • 1 replies
  • 0 Helpful

Pixel 6a suddenly stopped charging

My Pixel 6a has suddenly stopped charging, I've tried the USB-C cable that came with it, and also a different one. Both cables are charging other devices. I also tried charging directly from laptop and nothing.  I also tried plugging into a power ban...

Lwarnell by • Contributor
  • 1320 Views
  • 1 replies
  • 1 Helpful
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