Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Unable to unlock Samsung S9 but do I need to having moved from BT

Having moved my two Sims from BT in November, both Samsung phones work OK, but when I look on My EE they are both shown as unknown & locked? I followed the link to unlock and every time I enter to 15 digit IMEI number I get the same message "Sorry, s...

Apps

Hi I've recently upgraded my phone and now some of my apps don't work. My friend has the same phone and hers is OK, issue with phone? Would EE be able to swap do you think just for this issue?

OnePlus 7 pro 5g android 11

Any sign of an update to the GM1920 model? Still on Android 10, with the Nov-21 security patch.7 months old, not acceptable Most device are now on Android 12, and this device is left I'm limbo on an outdated OS and security patch Come on EE!

New Device

Hello, my EE/BT Community buds. Now my issue is that I have pre ordered the s23ultra and it gets release on the same I get 17/02/23 is when I should receive it. But I'm having my doubts about whether or not it will turn up. I so want this beast. Anyo...

Voicemail message icon showing even though it was listened to

How do you get rid of the voicemail icon? I have no new voicemail messages, yet it continues to show that I do.This must be a bug, because no one would want to be informed that they have a new voicemail waiting for them, when they do not.

Videos

My videos sound like they are being slowed down on my s22 ultra. Not had this issue before. Any help to fix this problem.

S22 Plus Battery must be faulty

I've had the S22 Plus for a month or so now and after having initial doubts about the battery I can now confirm the battery is absolutely horrendous. For example, go to bed with 55% battery, wake up 7 hours later to see 28%. No apps, no alarms, not...

Resolved! Does the Samsung s23 Ultra 512gb model have 8gb or 12gb Ram?

Hi, I wanted to order the new s23 ultra, i noticed they are doing a double storage at the moment if you pre order for 512gb storage rather than 256gbI was looking at reviews and seen there are 2 models of the s23, one with 8gb Ram and one with 12gb.I...

Pixel 6 not recognising sim

My pixel 6 that I've had since November 2021 has suddenly stopped recognising my SIM, I've restarted the phone, turned off removed SIM and put it back in, reset all my network settings etc I'm not sure what else I can do.Does anyone have a fix for th...

Galaxy Watch 4 LTE and switching phones

This is a heads-up for anyone switching to another phone and have the LTE version watch.I've just upgraded from the S20FE5G to the S23 Ultra and have the Galaxy Watch 4 Classic LTE model. After switching I had to ring EE to get the e-sim updated with...