Unlock Phone from EE Network

MartyD2 · ‎16-10-2026

Hi Guys,

I want to use my old works phone (Samsung Galaxy A20e) which is linked to EE.

The old SIM is dead since I have now retired, I have the handset unlock code from EE.

When I put my current (non EE) SIM card in, the phone asks for it’s PIN which I enter which the phone accepts.

The phone then displays “SIM network PIN blocked. Enter SIM network PUK.”

I have entered both the unlock code supplied by EE and my current SIM PUK code.

But the display shows unlock unsuccessful.

Grateful for any suggestions.

Regards Marty

XRaySpeX · ‎16-10-2026

@MartyD2 : Enter the last 8 digits of the 16-digit unlock code. Then enter the 1st 8 digits. Then the complete lock code should work.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎16-10-2026

@MartyD2 : Enter the last 8 digits of the 16-digit unlock code. Then enter the 1st 8 digits. Then the complete lock code should work.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

MartyD2 · ‎19-10-2026

Brilliant, that worked many thanks. 😀

XRaySpeX · ‎19-10-2026

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP