Unwanted Ad pop up
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23-09-2023 09:19 AM
- Hi. Im constantly getting screen pop ups of ads (ill attach screenshot). I've tried everything possible on my phone, to the point I don't know what I've turned off or closed. I've stopped ads, added virus app, done a safe start up, deleted apps etc etc & I'm still plagued. I'm seriously thinking if doing a factory reset. My phone is the Samsung S21 5g
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23-09-2023 09:28 AM
Hi @SR63
It is likely you have installed an app which has in turn installed another app which is the problem. Go in to settings - apps and uninstall any app you are not familiar with. Then uninstall any games/junk. You will eventually find the problem app.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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23-09-2023 10:48 AM
Hi. Thanks for your reply. I have done all that to the point I've deleted loads. Plus I have no games apps installed. I'm at a loss !
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24-09-2023 05:08 PM
@SR63 - Worth resetting both Web browsers (Samsung and Chrome) and blitz the cache and cookies. Maybe do this offline and disconnected from the Internet.
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25-09-2023 09:05 AM
Hi. Nothing has worked at all. It's so frustrating. Looks like q factory reset or a smart tutor to see if that solves the problem. I'm so fed up!!!!
