Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 62069 Views
  • 91 replies
  • 28 Helpful

Resolved! Lenovo Smart Tab M8

Hi,I have been trying to to see if the above Tablet is locked to EE  by logging into my account using the check for locked device.Unfortunately although I have double checked the fifteen number IMEI  digits when I enter them to check I get an error m...

Lenby74 by Explorer
  • 440 Views
  • 2 replies
  • 1 Helpful

Screen on flip5 problem

After having device only 6 months I did update on software today and after updat around 7pm 24 March 24 the screen has stop responding and also have lines running down it . Not been dropped and been in a case since day1  Any one any ideas. Booked int...

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Add90 by Investigator
  • 519 Views
  • 7 replies
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Pixel 6A - battery drain after android 14 update

HiLast week my phone updated to Android 14 and ever since I am having real issues with battery drain and the phone getting hot.. I have tried many suggestions such as changing battery settings and checking the apps are all updated and not specificall...

FillN by Investigator
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  • 4 replies
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Galaxy s23 Ultra video camera distortion

Hi. I have a Samsung Galaxy s23 Ulta Essentials contract with EE and I've noticed a problem, 4 months in to the contract. The issue is with the camera when recording videos which happens every now and then. I've tried changing settings , but regardle...

Paul4LND by Visitor
  • 587 Views
  • 1 replies
  • 0 Helpful

Wifi calling keeps disconnecting

I have a Samsung S23 with an EE SIM card. I use BT Broadband Hub 5.I rely on wifi calling at home as the EE network signal is poor indoors.Big problem is that the wifi calling feature keeps disconnecting and I have to reset or power off/on to get it ...

EurIng by Investigator
  • 1233 Views
  • 4 replies
  • 0 Helpful

Galaxy fold screen issues

I am looking for other people who are in the same situation as me. They got a galaxy fold phone, the screen went in the middle due to the manufacturing of the phone yet ee nor Samsung will admit fault and expect a payment for repair . Might I add tha...

Bazza1306 by Established Contributor
  • 5073 Views
  • 41 replies
  • 12 Helpful

Unlocking an old Samsung S8

I am trying to unlock a Samsung S8 locked to EE. I put in the IMEI number and it gives me an unlock code. I click on the 'Get started' to unlock or press unlock and it takes me back to the section to input the IMEI number again. It just goes round in...

tina901 by Explorer
  • 846 Views
  • 11 replies
  • 0 Helpful