My EE App not available for my phone

[Colras]

The My EE App is not available on the Google Play Store and when I use the link from the EE Website I can see the App but it is not available for my version of Android. It says it was designed for an older version! How do I get the App on my phone - I have an Android 12

[Katie_B]

Hello @Colras. 

Is your android running on the latest software?

If you search the Google Play store does nothing appear?

Katie 

[Colras]

Hi Katie,

Yes my software is updated and that's correct - when I search the Google
Play Store the app does not appear.

I tried the link on the EE Website and it takes me to a version of the app
that is not supported by my phone. I have a Xiaomi Redmi 9 Note. I have not
had trouble finding other apps.

Many thanks,
Colleen

[James_B · Accepted solution]

Hi @Colras,

Please see There seems to be a problem... error when using My EE app on Xiaomi phones - The EE Community.

Thanks

James